Most of us have worked for a leader who created an environment that made turning up to work miserable and a chore. You probably know someone who, or maybe you've even quit a job because of the manager or leader. The plague of the emotionally unaware leader is rife across the globe. So much of the poor leadership we experience is because leaders lack emotional self-awareness and fail to understand how their mood affects the people they lead.
This phenomenon is known as Emotional contagion. Where one person's emotions directly influence those of others. “Emotions travel from person to person like a virus," says Wharton management professor Sigal Barsade, the pioneer of the field of research on the affective revolution, the study of how people and organisations are inevitably affected by the emotions of those around them.
Emotional contagion has a significant impact on the performance of a company. Emotional contagion can spread both positive and negative emotions, and it can happen within teams and across an entire organisation.
For example, when a team leader expresses pride, joy, curiosity and inspiration, it can others are likely to catch those emotions and feel the same way, leading to increased motivation and collaboration. Conversely, if a leader openly expresses anger, frustration, worry, and fear, it can spread throughout the team and lead to poor performance.
The same applies for customers, when a customer receives good service and experiences pleasant emotions, it will likely spread to the next customer and increase the likelihood of positive word-of-mouth.
Your customers and clients literally catch your emotions too.
But how many leaders and consultants, do you know, aren’t aware of their emotional impact on the people they lead? Organisations that are aware of the potential impact of emotional contagion and take steps to promote positive emotions and behaviours are the ones that leave the biggest positive impact on people, and they remember and then tell others.
Inject The game into your training to help employees manage their emotions, encourage open communication, foster positive company culture, and implement customer service practices that prioritise empathy and understanding.
Using The ECD can transform how your team and clients communicate and build relationships with each other and their clients. The ECD is a communication tool that helps facilitate meaningful conversations and discussions.
Join The ECD Online Masterclass and learn how to unleash meaningful conversations and discussions with The Emotional Culture Deck.
The ECD Masterclass Course helps you master the foundations of The ECD...but then takes you deeper into the Emotional Culture Deck Universe – it gives you the tools and ways to use it, and how to engage clients to have conversations about emotional intelligence, emotions in the workplace, and its impact on teams and people.
Throughout the Masterclass, I share the most profound lessons and experiences I’ve had over the past six years using The ECD to humanise workplaces.
Plus, in The ECD Online Masterclass Course you:
What does the Masterclass Course offer?
Course Objectives:
Course Lessons at a glance:
In comparison, the industry average of online course completion rate is between 5% - 15%, – which I humbly share to illustrate the success of our Masterclass course experience. When people start this journey, they commit to finishing it!
I’m constantly humbled by the reviews people share of The Masterclass. Check out what a few people have said below…
Next week on February 1st, when Early Bird Registrations open, use the code BUY1GIFT1 when you register to unlock your special Buy One, Gift One reward – this offer is only available to the first 100 people who register for the Masterclass.
Generosity is at the core of everything we do at R&E. Invite a friend or colleague to The Masterclass and share the experience to make the learning experience richer and more rewarding.
As you step into our Elephant Rider Community, we hope this offer fosters a spirit of sharing that you take forward in everything you do with The ECD.
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